Privacy policy

Last updated 06/11/2023

This privacy policy explains how orlí, a brand of Aura Drinks Pty Ltd (the "Site", "we", "us", or "our") collect, use, and disclose your personal information when you visit our website, use our services, or make a purchase from drinkorli.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Personal Information Collected:

When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.  This information can be directly submitted from you to us, can be collected through Cookies or obtained from Third Parties.

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself (e.g. date of birth). You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Information we collect through Cookies:

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

For specific information about the Cookies that we use related to powering our store with Shopify, see: 

https://www.shopify.com/legal/cookies.

We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Information we obtain from Third Parties:

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

How Personal Information is Used:

We may use your personal information to:

  • create, maintain and otherwise manage your account;
  • process payments
  • communicate with you about your order;
  • arranging shipping of your order;
  • provide you with invoices / order confirmations;
  • send you marketing communications;
  • send notification to you related to our account, purchases, returns, exchanges or other transactions; and
  • to improve our website and services.
    We may also use your information for legal or safety purposes, such as to comply with applicable laws or to prevent fraudulent activity.  

    Sharing Your Personal Information:

    We may share your personal information with third-party service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).

    We may also share your personal information with business and marketing partners, including Shopify, to provide services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.

    We use Shopify to power our online store and Google Analytics to help us understand how our customers use the Site. 
    Shopify's Privacy policy can be found here.

    Google Analytics Privacy policy can be found here.
    You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
    orlí also used Facebook's network to assist with our marketing. The information that is collected includes your name, location, email address, and phone number, as well as their browsing behaviour on the orlí website. 
    Facebook's Privacy police can be found here.
    We may also share your information with law enforcement agencies or other third parties as required by law.

    Behavioural Advertising:

    We may use third-party service providers to display advertisements on our website or to track the effectiveness of our marketing campaigns. These providers may use cookies, web beacons, and other tracking technologies to collect information about your browsing behaviour on our website and other websites.

    Third Party Websites and Links:

    Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.

    We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

    Data Retention: 

    When you place an order through this website, we will retain your order information for our records unless and until you ask us to delete it.  To request your data to be changed or deleted please email hello@drinkorli.com

    Security:

    We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no security system is completely secure, and we cannot guarantee the security of your information.

    Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

    We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately using the contact details below.

    Your Rights:

    You have the right to access and correct your personal information, to request that we delete your personal information, and to object to the processing of your personal information. 
    We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
    To exercise these rights, please contact us via the details provided below.

    Minors:

    The Services are not intended for anyone under the age of 18.

    Complaints:

    If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, please contact the relevant Information and Privacy Commission in your State. 

    Changes to this Privacy Policy:

    We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

    We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

    By continuing to use our website or services after any changes, you agree to be bound by the revised policy.

    Contact Information: 

    If you have any questions or concerns about this privacy policy, please contact us at hello@drinkorli.com or by mail at Aura Drinks Pty Ltd, 511 / 7 King Street Prahran VIC 3181