Refund policy

You can return any of our products within 7 days of delivery for a refund.

To be eligible for a refund, your items must be unused and in the same condition that you received them.

How to return an item for a refund

Please only send your items back in their original packaging. If items are sent without their original packaging we won't be able to give you a refund.

1. Please email hello@drinkorli.com, including your order number, photos of any damage and the shipping label. 

2. Send your parcel to:

Orlí Returns
23 Cunningham Crescent
Sandhurst 3977
VICTORIA 
Australia

Once your return is received and inspected, we will send you an email about your refund or replacement (subject to stock availability), which will take 5 working days to process. The refund will be made to the original payment method used.

Cancelling Orders

We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended or cancelled once you've placed it. This includes swapping products, changing your delivery address, and changing payment methods. You can always return any unwanted orders to us for a refund.

Refused Delivery

If you reject your order at the door, or don't collect your parcel from a pick up shop, we will refund you once the parcel has reached our fulfilment centre. Our carriers charge $15 for getting the parcel back to us, so this amount will be deducted from your refund to cover this cost​.